HOME After‑sales Policy

       After‑sales Policy

          We deliver transparent and standardized after‑sales support for global food‑trailer buyers with clear warranty terms and service charges.

          1. Warranty Terms

           1.Official standard warranty applies under proper installation, correct operation and regular maintenance per user manual.

           2.Free repair or original‑spare‑part replacement is offered for non‑artificial, non‑modified defects of trailer body and original fitted equipment within warranty period.

           2. Warranty Exclusions

           1.Food‑trailers out of warranty

           2.Damage from traffic collision, impact, man‑made destruction, unauthorized modification to body, electric or gas system

           3.Damage caused by neglecting official maintenance, improper operation or non‑original spare parts

           4.Normal‑wear consumables (seals, gaskets, cooking‑ware wearing parts, tires, etc.)

           5.Damage caused by force majeure: flood, fire, lightning and other natural disasters

            3. Service Charges

            Out‑of‑warranty repair, man‑made‑fault service, on‑site maintenance and spare‑parts replacement follow unified open quotations with no hidden costs.

            4. Technical Support

             Lifelong technical consultation is available: operation guidance, fault analysis, remote technical assistance and spare‑part consultation.